FAQs

What’s the process?

Start by filling out the Website Form on the contact page. Then, we can have a chat about what you’re looking for in your new website in more detail. I can do this via email, on the phone or in person if you are local to Wiltshire or Bath. I’d like to find out about your business, brand, goals as well as your customers and if you have any design preferences. I have a questionnaire for you to fill out to make sure we cover all the details and later I’ll request any media content etc.

I will email you with price quote, and give you a time frame estimate.

Following the first payment of 30%, I will set up everything you need, including hosting, domain and security. I’ll then begin to design your website. You will be given a link to view the site throughout the process and will be able to suggest changes you might like. 

Once we are happy with the design, the final payment will be made and I will hand over your new site to you. 

Will I have to pay for it all up-front?

No. I ask that you pay an initial payment of 30% of the total with the rest of the balance payable once you’re happy to go live with your new site. 

Will you be hosting my website?

I will set up the hosting for your website on an external platform and pay for your first year. I will hand the hosting subscription over to you once your website is complete. you’ll get a reminder for when it runs out it’ll be up to you to renew this yearly. I’ll send you instructions for this.   

Will I own my own website?

Yes you will own your own website. 

Unlike some website design agencies, there are no on-going contracts or monthly payment plans. 

What will you need from me?

I will require any images or media files you want to display on your website and anything you currently use in your promotional material including logos and photographs you may have of your business and products. If the quality of the images provided isn’t up to scratch, I will request alternatives. The quality of images can make or break a website. 

I can use stock images if necessary but I generally don’t advise it – stock images work for some companies but do lack a personal touch and can also lead to a lack of authenticity and trust for potential customers.

If you don’t have a logo, I can create a simple one for you included within the cost, this can always be changed later. 

You can write the written content for each page yourself or I can write the content for you, based on information you provide. This is of course editable and I will provide video tutorials, so you can edit your website yourself. 

How long will it take to build my website?

Once I’ve received all media content that i need,  I aim to create your website within a month. 

Time frames can also depend on my workload at the time, I’m not a large agency outsourcing work and I can only take on so many projects at one time.

Will I be able to make changes to the website myself?

Yes! I build websites using WordPress so my clients can edit simple things themselves. I can provide video tutorials on how to do this after your website is finished. 

I will be available to make any changes for you on an ad-hoc basis if you’d prefer. My prices are on my services page. 

What about on-going support?

I’m contactable if you have any problems with your site. 

I already have a website, can you update it?

It depends on many factors. I’m happy to have a look at it but sometimes it’s easier to re-design from scratch.